On-sale day should not melt your box office.
Ticketing demand is spiky by nature — an on-sale, a schedule change or a weather cancellation puts everyone on the phone in the same ten minutes. Wavyo answers every one of them, handles ticketing, access and group enquiries, and works your past-attendee list to fill the shows that need filling.
Where it breaks today.
The four things that quietly cost events & entertainment the most money on the phone.
On-sale windows overwhelm everything
The box office takes a month of calls in an afternoon and most of them never get through.
Event-day questions flood in
Doors, parking, bag policy, accessibility, will-call — thousands of identical questions in the hours before a show.
Cancellations create an instant crisis
A postponed show means every ticket holder calls at once, angry and needing a refund or an exchange.
Group and hospitality sales get missed
The highest-value enquiries arrive on the same overloaded line as a question about parking.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
Handles ticketing enquiries
Availability, pricing tiers, seat locations, resends, name changes and exchanges, reading live from your ticketing platform.
Answers event-day questions
Doors, set times, parking, bag policy, age restrictions, weather plans and will-call — accurately for the specific event.
Accessibility bookings, handled properly
Takes accessible seating requests with the detail required and routes them to your access team with everything captured.
Qualifies group and hospitality sales
Group bookings, corporate boxes and hospitality packages are captured, qualified and routed to a sales manager the same day.
Handles cancellations at scale
Calls every ticket holder for a postponed event with the exchange or refund options, and processes their choice.
Sells the shows that need help
Calls past attendees of similar events with an offer for a show that is underselling.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
No temporary box office staff
On-sales and event days no longer require bringing in extra phone cover.
Cancellation waves handled automatically
Outbound notification and rebooking runs at scale instead of consuming a team for days.
Repetitive event questions gone
The pre-show flood of identical questions never reaches a person.
You capture the on-sale
Calls answered during the ten-minute window are ticket sales that would otherwise simply not happen.
Group sales stop slipping
High-value enquiries reach a salesperson the same day instead of an inbox.
Soft shows get filled
Targeted outbound to past attendees moves inventory that would otherwise go unsold.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What events & entertainment usually ask.
It sells, where your ticketing platform allows it — availability, seat selection and payment through your compliant path.
It runs the outbound notification campaign, presents the exchange and refund options you set, and processes each ticket holder's choice.
It captures the requirements in full and routes to your access team. It does not make judgement calls about accommodations.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.