Disruption is when your phone matters most, and works least.
One weather event and every traveller you have calls at once. Wavyo answers all of them simultaneously, rebooks within your rules, handles bookings, changes and refund intake around the clock, and keeps human agents for the cases that genuinely need judgement.
Where it breaks today.
The four things that quietly cost travel & transportation the most money on the phone.
Disruption breaks the contact centre
A cancelled flight or a closed route puts thousands of passengers in a queue at once, and the two-hour hold time becomes the story.
Customers are in every timezone
Travel does not have business hours. Somebody is always mid-journey and needing help at 4am your time.
Language coverage is expensive
Staffing agents for every language you sell in is not commercially viable, so most callers get a second-best experience.
Routine changes clog the queue
Name corrections, seat changes, baggage questions and itinerary confirmations occupy agents who should be solving real problems.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
Absorbs disruption volume
Answers every caller on the first ring during an event, explains their specific situation and offers the rebooking options your policy allows.
Rebooks within your rules
Reads live inventory, applies fare rules and waivers, and completes the change on the call rather than promising a callback.
Speaks your customers' languages
Native-quality conversation in dozens of languages, at 3am, without a rota.
Routine servicing without a queue
Itinerary confirmation, seat and meal selection, baggage allowance, name corrections, check-in help and refund intake.
Proactive disruption calls
Calls affected passengers before they call you, with their rebooked option already prepared.
Escalates genuine complexity
Medical needs, unaccompanied minors, complex multi-leg itineraries and compensation claims go to a human immediately.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
No emergency staffing during events
Disruption stops requiring all-hands, overtime and a supervisor triaging a queue.
Routine servicing leaves the queue entirely
The majority of contacts on an ordinary day never reach an agent.
Overnight is covered without a night shift
Travellers in other timezones are served properly at no incremental staffing cost.
Fewer refunds and compensation claims
Passengers rebooked quickly during disruption claim less and cancel less than passengers left on hold.
Ancillary revenue on every call
Seats, bags, insurance and upgrades are offered consistently rather than when an agent has time.
Bookings taken around the clock
Enquiries at any hour convert instead of waiting for an office to open somewhere.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What travel & transportation usually ask.
It rebooks within the fare rules and waivers you configure. Anything outside those rules is escalated with the options already prepared.
It is tuned to acknowledge, resolve quickly and hand to a human the moment distress or complexity is detected.
Dozens, at native conversational quality, with no additional staffing or routing configuration.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.