Take the direct booking instead of paying commission for it.
A guest who calls you directly is worth far more than one who books through an OTA, and half of them hang up because the front desk is checking someone in. Wavyo answers every call, takes the direct reservation, handles guest requests in-stay, and gives your front desk back to the people standing in front of them.
Where it breaks today.
The four things that quietly cost hotels & hospitality brands the most money on the phone.
The desk cannot do both
Check-in rush and the phone happen at the same time. Either the guest at the counter waits or the caller does, and one of them books elsewhere.
Direct bookings lost to OTAs
A guest who calls is trying to book direct. An unanswered call sends them back to a channel that takes a fifth of the rate.
In-stay requests interrupt everything
Extra towels, late checkout, restaurant hours and wake-up calls all route through the same overwhelmed desk phone.
Night audit is one person and a phone
Overnight calls compete with the audit, and neither gets done properly.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
Takes the direct reservation
Reads live availability and rates from your PMS, quotes accurately, upsells the room category and completes the booking on the call.
Handles in-stay requests
Housekeeping requests, late checkout, wake-up calls, amenity questions, restaurant and spa hours — resolved or routed without touching the desk.
Answers in the guest's language
Multilingual by default, which matters more at a front desk than almost anywhere else.
Routes the complex calls
Groups, events, corporate rates and complaints go straight to the right manager with the context gathered.
Pre-arrival and post-stay
Confirms arrival times, offers upgrades and transfers before the stay, and asks for the review after it.
Captures the lost demand
Logs every enquiry it could not fill, so revenue management finally sees the demand your phone was turning away.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
The desk serves guests, not the phone
Front-of-house attention goes to the person physically in front of them.
Night shift stops being interrupted
Overnight calls are answered without pulling the auditor off the books.
No routine question reaches a manager
Hours, parking, pet policy and amenities are answered accurately every time.
Commission-free bookings
Every call converted to a direct booking is fifteen to twenty-five percent of that stay kept rather than paid away.
Upsells on every reservation call
Room category, late checkout and packages are offered consistently instead of only when the desk has a moment.
Better reviews from responsive service
Guest requests answered on the first ring show up directly in your scores.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What hotels & hospitality brands usually ask.
Yes. It reads your PMS or channel manager so it quotes real inventory at real rates and does not oversell.
It can capture a card to guarantee a booking through your compliant payment path, or transfer to the desk if you prefer.
Complaints are escalated to a duty manager immediately with a summary. It never tries to argue a guest down.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.