Get the model number before the van is loaded.
Appliance repair margin is decided by first-time fix rate, and that is decided at the phone call. Wavyo captures make, model, serial, symptoms and warranty status on every booking, books into the right route, and follows up on the parts orders and estimates that usually go quiet.
Where it breaks today.
The four things that quietly cost appliance repair companies the most money on the phone.
Half the visits are diagnostic only
The tech arrives without the part because nobody captured the model number, so you pay for two trips and bill for one.
Warranty versus paid work confusion
Whoever answers does not check warranty status, and the argument happens on the customer's doorstep.
Parts-order jobs stall
A job waiting on a part needs a call when it lands. That call is often not made and the customer books elsewhere.
Small tickets, high call volume
The economics do not support a big office, but the phone rings all day with bookings and status questions.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
Captures the full appliance record
Make, model, serial, age, purchase source, symptom and error code — walking the customer to the label if they cannot find it.
Checks warranty status first
Determines manufacturer warranty, extended cover or paid work before booking, so the pricing conversation happens on the phone.
Flags likely parts
Passes symptom and model to your system so common parts can be loaded before the van leaves.
Books into the route
Offers windows that fit the technician's day geographically, and confirms and reminds to cut no-shows.
Calls when the part arrives
Every waiting-on-parts job gets a call the day the part lands, and is rebooked immediately.
Chases repair estimates
Follows up quotes for larger repairs and captures the repair-or-replace decision instead of letting it drift.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
No hunting for model numbers on site
The technician arrives with the information and often the part.
Status calls stop reaching the office
Parts and scheduling updates go out proactively.
Booking happens outside office hours
Evening and weekend callers book themselves rather than being called back.
First-time fix rate goes up
Every second visit avoided is pure margin, and it starts with the data captured on the call.
Fewer jobs lost while waiting on parts
A customer called the day the part arrives does not book someone else.
More bookings per day
Route-aware scheduling and no missed calls means more completed jobs from the same technicians.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What appliance repair companies usually ask.
It walks them to the label location for that appliance type and brand. If they still cannot find it, the job is flagged as diagnostic so expectations are set.
It checks purchase date and cover against your records or the customer's information, and sets the pricing expectation on the call.
Yes — inbound and outbound. It also calls to rebook the jobs that were waiting on parts.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.