Support that answers instantly and saves the cancellation.
Consumer support is high volume, highly repetitive and judged entirely on wait time. Wavyo answers every call on the first ring, resolves the order, delivery, returns and account questions that make up most of your queue, presents retention offers on cancellation calls, and hands agents only the cases that need a person.
Where it breaks today.
The four things that quietly cost consumer service companies the most money on the phone.
Peak season breaks the queue
Black Friday, a product launch or a delivery failure triples volume overnight and wait times become the customer experience.
The same questions, forever
Where is my order, how do I return this, how do I change my plan — the overwhelming majority of the queue.
Cancellations get no offer
A customer who waited twenty minutes to cancel has already decided. The save offer arrives far too late to work.
Agent churn is constant
Repetitive queue work burns people out, and every departure costs recruiting and training all over again.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
Resolves the routine queue
Order status, delivery issues, returns and exchanges, account changes, billing questions and password problems — resolved, not deflected.
Reads live order and account data
Pulls the customer's actual order, shipment and subscription state so the answer is specific rather than generic.
Saves cancellations on the spot
Presents your approved retention offers immediately, when the customer is still open to hearing one.
Every language, every hour
Full support coverage overnight, at weekends and in peak season with no rota and no offshore contract.
Escalates with the work done
Complaints and complex cases reach agents with the account, history and attempted resolution already summarised.
Shows you what is breaking
Every call is categorised, so recurring product and delivery failures surface as data instead of anecdotes.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
The repetitive majority never reaches a human
Agents stop answering the same three questions hundreds of times a day.
Peak season needs no temporary hiring
Concurrency scales instantly instead of through recruitment and training.
Escalations start halfway solved
No agent repeats the first five minutes of a call.
Retention offers actually land
A save offer made in the first thirty seconds converts vastly better than one made after a long wait.
Cost per contact drops
The bulk of your volume is handled at a fraction of the cost of an agent minute.
Wait time stops driving churn
Hold time is one of the most cited reasons consumers leave a brand, and it goes to zero.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What consumer service companies usually ask.
Within the authority you set — value limits, order age and reason codes. Anything beyond it is escalated with a recommendation.
Yes, using your approved offer list, and it hands over to a human the moment the customer insists.
It acknowledges, resolves where it can, and escalates quickly. It is tuned to hand over rather than argue.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.