Safety questions answered before the van is assigned.
Electrical calls range from a dead socket to a burning smell in the consumer unit, and telling them apart in the first thirty seconds matters. Wavyo triages for genuine hazard, dispatches emergencies immediately, books the rest properly, and keeps your compliance and EICR work moving.
Where it breaks today.
The four things that quietly cost electrical service providers the most money on the phone.
Hazards buried in ordinary calls
Burning smells and scorched outlets arrive on the same line as a request to fit a light fitting, and are treated the same way.
Electricians answering phones on a ladder
Small firms have no office. The person who could answer is holding a live conductor.
Compliance work slips
EICRs, landlord certificates and periodic inspections all expire on a date nobody is tracking or calling about.
Quotes for large works go cold
Rewires and consumer unit upgrades are quoted then forgotten while the team is busy on small jobs.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
Hazard triage in the first seconds
Burning smells, sparking, shocks, water and electricity, and heat at the board trigger safety guidance and immediate escalation.
Scopes the job properly
Property type and age, board type, symptoms, circuits affected, access and whether power is off — so the van carries the right parts.
Books against real availability
Offers slots your team can actually work, books them and sends confirmations and reminders.
Emergency dispatch out of hours
Genuine emergencies reach the on-call electrician at night with the address, the symptoms and the safety advice already given.
Certificate and inspection renewals
Calls every landlord and commercial client whose EICR or periodic inspection is coming due, and books the visit.
Follows up the big quotes
Rewires, board upgrades and EV charger installs get chased on a cadence until they close or clearly die.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
No phone on the ladder
Electricians stop breaking off work to take calls that a system can handle better.
The compliance calendar works itself
Renewal calls happen on time without anyone maintaining a spreadsheet of expiry dates.
Fewer wasted visits
Proper scoping at intake means the right kit on the first trip.
Recurring compliance revenue protected
Certificates that get called before they expire stay with you rather than going to whoever the landlord googles.
Large quotes actually close
Persistent follow-up on high-ticket work is the cheapest revenue available to an electrical firm.
Emergency work captured
Out-of-hours electrical calls carry premium rates and go to whoever answers.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What electrical service providers usually ask.
It gives your approved safety instructions — isolate, do not touch, evacuate if needed — and escalates. It does not diagnose faults over the phone.
Yes, with separate qualification paths, pricing and routing for each.
Yes. It reads your certificate expiry dates and calls each client in the window to book the re-inspection.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.