First notice of loss, taken at 3am.
Claims come in at the worst hour and quotes go cold in an afternoon. Wavyo takes first notice of loss around the clock, quotes and rewrites what your rules allow, chases renewals before they lapse, and escalates the complex claims to an adjuster with the file already built.
Where it breaks today.
The four things that quietly cost insurance providers the most money on the phone.
Catastrophe weeks break the phone system
A hailstorm triples claim volume overnight. Policyholders wait forty minutes, adjusters drown, and complaints follow the storm.
Renewals lapse quietly
Nobody has time to call every policy coming up for renewal, so the ones that lapse are the ones nobody called.
Producers answering service calls
Licensed producers spend the day on ID card requests and billing questions instead of writing new policies.
Claim status calls that repeat forever
The same policyholder calls four times for an update. Each call interrupts the adjuster who could be closing it.
Built for the way you actually take calls.
Not a generic assistant with your name in the greeting. Every one of these is configured against your systems, your rules and your language.
FNOL at any hour
Captures date, location, parties, vehicles or property, injuries and photos-by-text, opens the claim in your system and gives the caller a claim number before they hang up.
Policy servicing on the spot
ID cards, declarations pages, billing dates, coverage questions, address changes and lienholder updates handled in the conversation.
Renewal and lapse outreach
Calls every policy in the renewal window, confirms intent, takes payment where allowed and flags at-risk accounts for a producer.
Quote intake and qualification
Gathers the full rating picture on inbound quote calls and hands producers a submission-ready record instead of a phone number.
Proactive claim status
Outbound updates at each milestone so policyholders stop calling in for one, and adjusters keep their day.
Escalates injury and complexity
Bodily injury, total loss, coverage disputes and anything a caller escalates go straight to an adjuster with the file built.
Hours back, and revenue that stops leaking.
Voice AI pays for itself twice — once in the payroll hours it absorbs, and again in the calls that used to go unanswered.
Adjusters stop being a status hotline
Routine status calls are answered without them, and proactive updates stop the calls from being made at all.
Storm surges absorbed automatically
Concurrency scales with the event. No overtime, no borrowed staff, no forty-minute queue.
Service work off the producers
ID cards and billing questions never reach a licensed desk.
Retention you can actually measure
Every renewable policy gets a real conversation instead of a letter nobody opened.
Quotes that stay warm
Inbound quote calls are qualified and passed to a producer while the shopper is still on the phone.
Faster cycle times on claims
Clean FNOL data at intake means fewer follow-up calls and shorter claim life.
A real call, start to finish.
Natural pacing, interruption handling and the ability to actually complete the task — not a phone tree with a better voice.
Every call updates the systems you already run, so nothing has to be re-keyed and nobody changes how they work.
What insurance providers usually ask.
It takes the notice of loss — facts, parties, damage, photos — which is not a coverage decision. Anything touching coverage, liability or settlement is routed to a licensed adjuster.
It collects the full rating picture and can quote within the bands you define. Anything outside them becomes a qualified handoff to a producer.
It is tuned to slow down, confirm safety first and escalate to a human the moment distress, injury or a complaint is detected.
Let’s build your voice employee
Bring your call volume and your worst bottleneck. We’ll show you the agent answering it live, then tell you exactly what it takes to put it in front of your customers.